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Free Shipping, Return, Exchange & Refund
West & East Malaysia - Purchase more than RM80 in a single order.
Items purchased online through www.tokyoninki.com are returnable /refundable ONLY for items that have been highly misrepresented.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Shipping and Handling charges are not refundable. However, we will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, customers are responsible for the return shipping amount. No returns will be accepted after 30 days.
We only accept refund/exchange if the product is defective or the return is a result of our error. We do not accept refund if the return was unable to be delivered due to the customer wasn't available to accept/collect the parcel. Customer will be required to reimburse the shipping charges in order for us to resend the parcel.